All Systems Operational
Services Operational
90 days ago
99.02 % uptime
Today
Truss Platform ? Operational
90 days ago
98.42 % uptime
Today
Moodle Hosting ? Operational
90 days ago
97.74 % uptime
Today
Moodle on AWS ? Operational
90 days ago
100.0 % uptime
Today
Email Services ? Operational
90 days ago
99.86 % uptime
Today
Infrastructure Operational
90 days ago
99.68 % uptime
Today
Truss Production Site 1 (Vocus) Operational
90 days ago
98.75 % uptime
Today
Truss Production Site 2 (Equinix) Operational
90 days ago
99.95 % uptime
Today
Truss DR Site (Fitzroy) Operational
90 days ago
100.0 % uptime
Today
Off-site Archival Data Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
99.98 % uptime
Today
Phone Line Operational
90 days ago
99.97 % uptime
Today
Support Tickets and CRM Operational
90 days ago
100.0 % uptime
Today
Third Party Services and Platforms Operational
USI Service ? Operational
NCVER Validation Operational
TCSI Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network failure mode testing Mar 8, 00:00-00:30 AEDT
Failure Mode Testing is the testing of a component or a system to see how it behaves under failure conditions. This testing entails disconnecting our production network from the outside world to verify that our DR network will automatically take over in that event (i.e. similar to the problem encountered on 1 Feb, to ensure that that specific outage cannot reoccur).

As one of the final steps following from our network outage on 1 Feb to ensure it never happens again, we will be undertaking failure mode testing on the night of the 7th-8th of March.

One key exacerbating factor for last month's outage was an inability to activate our DR (Disaster Recovery) network in a timely fashion. This is effectively a "mirror" of the production network that we keep on warm standby at all times, that can take over from the production network in the event of a major outage. The ISP that the DR network was connected through was unable to activate the network to receive traffic as a stand-in for the production network. We have since connected the network to a new provider who is able to handle this.

We anticipate two outages of between 90 seconds and 5 minutes during the scheduled time period which has been chosen as it's well outside business hours in every market our clients operate in.

We expect to run this test every 3 months to ensure any drift in the capabilities of our upstream providers, or issues with hardware, software, or configuration, are caught well before they become an unplanned outage.
Posted on Mar 2, 15:24 AEDT
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - Moodle and inbound email services are now back to normal
Feb 23, 10:22 AEDT
Monitoring - The reboot has taken longer than anticipated, but the affected Moodle instances are coming back online now.
Feb 23, 10:18 AEDT
Identified - There will be a brief outage of Moodle for some clients and inbound email for those clients using it, to allow for a server reboot. Services should return to normal in the next 5 minutes.
Feb 23, 10:03 AEDT
Feb 22, 2021
Resolved - The USI service came back online at 9:08PM AEDT
Feb 22, 22:08 AEDT
Monitoring - The federal government's USI office web service dropped offline at around 7:14PM Eastern time. New VET students will receive a notice that their USI was unable to be validated due to an outage of the government's validation service.

This issue will be marked resolved when the service is back online.
Feb 22, 19:49 AEDT
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Postmortem - Read details
Feb 19, 09:18 AEDT
Resolved - All services are now back to normal.
Feb 19, 01:31 AEDT
Monitoring - The uplink port is active again, all services are returning to normal.
Feb 19, 01:22 AEDT
Identified - Our transit uplink port dropped out again at 00:12 eastern time. We have been in communication with the datacentre since 00:15 seeking restoration. Technicians are on site now and services will be restored any moment.
Feb 19, 01:06 AEDT