All Systems Operational
Services Operational
90 days ago
99.98 % uptime
Today
Truss Platform ? Operational
90 days ago
99.98 % uptime
Today
Moodle Hosting ? Operational
90 days ago
99.98 % uptime
Today
Moodle on AWS ? Operational
90 days ago
100.0 % uptime
Today
Email Services ? Operational
90 days ago
99.98 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
Truss Production Site 1 (Equinix) Operational
90 days ago
99.98 % uptime
Today
Truss DR Site (Fitzroy) Operational
90 days ago
100.0 % uptime
Today
Off-site Archival Data Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Phone Line Operational
90 days ago
100.0 % uptime
Today
Support Tickets and CRM Operational
90 days ago
100.0 % uptime
Today
Third Party Services and Platforms Operational
USI Service ? Operational
NCVER Validation Operational
TCSI Reporting Operational
External Payment Providers Operational
Xero Ltd - API Accounting API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Average Render Time (Truss RTO Instances)
Fetching
Average render time (whole network)
Fetching
Past Incidents
May 16, 2021

No incidents reported today.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Resolved - The new email server is now live, and the broadcast to all affected clients will be sent out shortly.
May 5, 14:25 AEST
Monitoring - The new mail server has been running in a testing capacity over the last few days. Based on results so far we have chosen the new email domain to be used for all support communication going forward, and the server will be activated in the next 3 hours, with an advisory email to all clients at that time.

Thankyou for your patience.
May 3, 09:47 AEST
Identified - We have not yet received a satisfactory response from Atlassian regarding missing emails sent to Jira. As such we have built and are testing a new email server that will be dedicated (along with a new domain name) to the Jira portal, and allow us 100% visibility of inbound and outbound emails.

We expect this server to be running this afternoon.

Until further advised, if you are currently using the Jira portal for support ( https://trusseducation.atlassian.net/ ) please raise and update issues using the browser interface rather than email.

Once the server is live and has been cut in, we will confirm and close this issue.
Apr 27, 09:25 AEST
Investigating - We have become aware this morning of an issue affecting some emails sent to the new Atlassian-based support portal. A certain percentage (we're not sure what extent yet) of emails to the Jira system email address, managed by Atlassian, are being silently dropped and not processed by Atlassian's servers. We have raised this issue with Atlassian for urgent attention.

For the moment, if you have been issued login credentials for the new support portal, please log in to it to raise or update issues from your browser rather than via email.

If you have not been issued login credentials for the new support portal, please continue to email our ordinary support email address.
Apr 26, 11:46 AEST
May 4, 2021

No incidents reported.

May 3, 2021
May 2, 2021

No incidents reported.