All Systems Operational
Services Operational
90 days ago
100.0 % uptime
Today
Truss Platform ? Operational
90 days ago
100.0 % uptime
Today
Moodle Hosting ? Operational
90 days ago
100.0 % uptime
Today
Moodle on AWS ? Operational
90 days ago
100.0 % uptime
Today
Email Services ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Truss Production Site 1 (Equinix) Operational
90 days ago
100.0 % uptime
Today
Truss DR Site (Fitzroy) Operational
90 days ago
100.0 % uptime
Today
Off-site Archival Data Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Phone Line Operational
90 days ago
100.0 % uptime
Today
Support Tickets and CRM Operational
90 days ago
100.0 % uptime
Today
Third Party Services and Platforms Operational
USI Service ? Operational
NCVER Validation Operational
TCSI Reporting Operational
External Payment Providers Operational
Xero Ltd - API Accounting API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Average Render Time (Truss RTO Instances)
Fetching
Average render time (whole network)
Fetching
Past Incidents
Aug 4, 2021

No incidents reported today.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021
Resolved - We have identified the cause of this issue, being an internal routing issue within our network resulting from a failed fiber connection overnight. The connection was correctly routed around but some traffic was still being forced through the old path, interfering with DNS resolution.

Students, Trainers and Admins may currently be seeing USI validation failures indicating the service was down in some instances. This made clear that it wasn't an indication the USI was invalid, and that failed validations will be automatically retried later.

This issue also impacted clients using externally hosted Moodle instances.

This and all other known issues this morning are resolved. Please contact support if you're still experiencing any trouble.
Jul 27, 11:21 AEST
Investigating - We are currently investigating a high failure rate on USI Validations. This appears to be the result of a network issue somewhere between our network and USI.gov.au, but we are working to confirm and mitigate this if the case.

Students, Trainers and Admins may currently be seeing USI validation failures indicating the service is down in some instances. This does not indicate the USI is invalid, and failed validations will be automatically retried later.
Jul 27, 10:14 AEST
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.